General Terms and Conditions ("GTC") for purchases in the Staudt webshop at https://www.staudt-twenthe.com
§ 1 GENERAL INFORMATION, SCOPE OF THE GBC
1.1 The contractual partner is Staudt Chronometrie B.V., Kapelstraat 4, 7631BP Ootmarsum, Phone +31 85 00 44 999, e-mail info(a)staudt-twenthe.com, commercial register: 69802912, Value Added Tax Identification Number according to the Dutch VAT act 1968: NL858018330B01 (hereinafter “Staudt Chronometrie")
1.2 All deliveries and services are provided exclusively on basis of the following GTC in the applicable version at the time of the order. Unless expressly agreed in writing, deviating terms and conditions shall not apply.
1.3 Customers according to these GTC are both consumers and entrepreneurs. Consumers are natural persons who conclude contracts for a purpose that cannot be predominantly attributed to their commercial or professional activity. Entrepreneurs are natural or legal entities or partnerships with legal capacity who, when concluding a contract with Staudt Chronometrie, act in the exercise of their commercial or self-employed professional activity.
§ 2 CONTRACT CONCLUSION, REALIZATION OF THE CONTRACT
2.1 You can order by telephone, by fax, or from our online shop. Our offer is binding. With your order, you accept our offer to conclude a contract. The contract is concluded with your dispatch of your order to us. You will receive the order confirmation by email, fax, post or a personal message.
2.2. This is how you order in our online shop:
- Once you have found the desired product, you can take a closer look at it without any purchase obligation by clicking on the product name or the product picture.
- By clicking the button [Add to cart] you can add the article to the shopping cart. You can view the contents of your shopping cart at any time by clicking on the shopping cart symbol without purchase obligation. You can delete the products from the shopping cart by clicking on the graphic [X/Remove] or by changing the quantity.
- If you want to buy the products in the shopping cart, click on the button [Proceed to checkout] on the page "Your cart". In the further course of the order process you optionally set up a Staudt customer account, enter your order data, continue the order as a guest or you log in directly into your Staudt customer account.
- Then select the desired payment method.
- In the last step you will get an overview of your order data under "3. Confirmation" and you can check all data again and change them via [Edit>]. You can also correct input errors by navigating backwards in the browser or canceling the order process and re-starting it.
- To complete your purchase, you must accept our General Terms and Conditions and click on the button [buy now]. This will place the order at Staudt Chronometrie B.V.
§ 3 STORAGE OF THE CONTRACT TEXT
We store your order, the entered order data and the entire text of the contract. We will send you an order confirmation by e-mail with all order data. This confirmation of receipt also constitutes our order confirmation which confirms the contract. You also have the option of printing out both the order and the General Terms and Conditions before sending the order to us. Finally, you have access to the orders you have placed at any time via your Staudt customer account, if created.
§ 4 CONSUMER RIGHT TO CANCEL
The following right to cancel applies for consumers only:
You have the right to cancel this agreement, no questions asked, within 14 days.
The cancellation period is 14 days from the date on which you or a third party designated by you who is not the carrier took possession of the goods.
To exercise your right to cancel, you must notify us (Staudt Chronometrie B.V., Kapelstraat 4, 7631BP Ootmarsum, Phone +31 85 00 44 999, e-mail info(a)staudt-twenthe.com) with a clear statement (e.g., letter by postal service, fax or email) of your decision to cancel the agreement. You may use the attached template cancellation form if you wish, but it is not required.
Your cancellation will be considered to be within the cancellation period so long as your notice to exercise your right to cancel was sent before the expiration of the cancellation period.
Consequences of cancellation
If you cancel this agreement, we are required to return to you any payments that we have received from you, including delivery charges (with the exception of any extra costs resulting from your choice of a method of delivery other than the standard delivery offered by us), promptly and within fourteen days of the date on which the notice concerning your cancellation of this agreement was received by us. We will use the same manner of payment for this reimbursement as you used for the original transaction unless we have made explicit agreement with you to the contrary; under no circumstances will you be charged for this reimbursement. We have the right to refuse to make reimbursement until we have received the returned goods or until you have provided proof that you have sent the goods back, whichever is earlier.
You must return or hand over the goods promptly and in any case within 14 days after the date on which you notify us of your cancellation of this agreement. You will be considered within the deadline so long as you have sent the goods before the fourteen days have elapsed. It is your own responsibility that the goods are safely delivered at our facility, the corresponding costs are for the customer.
You will be responsible for any reduction in the value of the goods if this reduction in value can be attributed to any handling not necessary for inspecting its condition, features, and operability.
No right of cancellation will be honoured in the case of distance sales agreements for the delivery of goods that are not prefabricated and whose production included a personalised selection or specification by the consumer or that is uniquely customised to the personal requirements of the consumer (for example, specially ordered custom engraving).
§ 5 TEMPLATE CANCELLATION FORM
(If you wish to cancel the agreement, please complete this form and return it to us.)
Staudt Chronometrie B.V.
I/we (*) hereby cancel the agreement concluded by me/us (*) for the purchase
of the following goods (*)/of the following services (*)
Signature of consumer(s) (only for notification by paper copy)
(*) cross out items that do not apply.
§ 6 PRICES
All prices include value-added tax, shipping costs as well as any customs duties, and all other price components where applicable. We deliver free of charge via the UPS or another shipping service of our choice.
For U.S. customers: Some localities in the United States may collect a use tax from individuals for goods or services purchased online from other states or countries. To find out if this might apply to you, consult your local tax authority.
§ 7 TERMS OF PAYMENT
7.1 All payment methods can be find in your checkout screen.
7.2 If you choose the method of prepayment, we will provide you with our bank details in the order confirmation. The invoice amount is to be transferred to our account within 10 days.
7.3 All our payments are processed by our external payment processor Mollie B.V., Keizersgracht 126, 1015 CW Amsterdam, The Netherlands (“Mollie”). The data required for processing the payment (first and last name, street, house number, postcode, city, telephone number and the specified payment data), as well as information in connection with the order, will be passed on to Mollie. For further information on the service provider's data protection policy, please refer to Mollie's data protection declaration at: https://www.mollie.com/en/privacy
§ 8 DELIVERY CONDITIONS
8.1 We deliver solely within Germany and to the following countries: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hong Kong SAR China, Hungary, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxemburg, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Saint-Martin, Sint Maarten, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States.
8.2 Unless otherwise stated in the offer, the goods will be delivered within 2-5 days after your transfer order reached your bank. Otherwise, delivery will take place within 2-5 days after conclusion of the contract.
§ 9 WARRANTY AND LIABILITY
The warranty is made in accordance with the legal stipulations.
§ 10 CUSTOMER SERVICE
If you have questions, complaints, or claims, please contact us. We can be reached by telephone (+31 85 00 44 999) Monday to Friday from 9:00 to 17:00 or by email at store(a)staudt-twenthe.
§ 11 APPLICABLE LAW, PLACE OF JURISDICTION, INFORMATION REGARDING THE LAW ON ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMER DISPUTES (VSBG)
11.1 Dutch law applies, to the exclusion of the UN trade law. When in doubt in cases of dispute about the meaning and interpretation of the English version of these General Business Conditions, the Dutch formulation shall be authoritative.
11.2 With customers who conclude the contract for a purpose that cannot be regarded as professional or commercial (consumers), this choice of legal system does not preempt the binding provisions of the law of the state in which the customer has his habitual residence.
11.3 For all disputes resulting from the contractual relationship, if the ordering party is a merchant, a juristic person under public law, or a special fund under public law, then the place of jurisdiction is Ootmarsum, The Netherlands.
11.4 Please note that we are neither required nor prepared to make use of an alternative dispute procedure or arbitration.
§ 12 MISCELLANEOUS
12.1 The contract languages are Dutch and English.
12.2 Should one or more provisions of the General Business Conditions be invalid, this shall have no effect on the remainder of the contract. Where the provisions are invalid, the content of the contract is ruled by the statutory provisions.
Version: June 2021